3 Base Box - Nicotine Free

Coronavirus Update

Please note, due to the ongoing Covid-19 outbreak, Royal Mail are advising customers to be prepared for instances of disruption and delay in the network. While we are operating as normal and aim to ship your order as quickly as possible, we unfortunately have no control over localised postal delays and therefore advise customers to order in plenty of time to allow for such delays in service.

Deliveries may arrive later than stated on the site, and outwith the usual delivery timescales. Unfortunately we will not be able to reimburse postage costs in such instances during this period, and the normal timescales that dictate when Royal Mail will consider a parcel as lost are suspended due to significant disruption in the postal network and at Customs in various territories around the world. We hope our customers understand that these are unprecedented times, and while we and Royal Mail aim to meet regular timescales they can’t be guaranteed.

POPULAR TRACKED: (3 to 5 working days) *Delays possible

RAPID TRACKED: (1 to 2 working days) *Delays possible

STANDARD NON-TRACKED: (3 to 5 working days)*Delays possible

ROYAL MAIL 1ST CLASS (NON-TRACKED): (1 to 2 working days)*Delays possible

ROYAL MAIL 2ND CLASS (NON-TRACKED): (2 to 3 working days) *Delays possible

Please note, orders placed after 1pm on Friday will ship Monday morning. We try to ship everything ordered before 1pm on the same day, however this is not always guaranteed.

More info on UK and international deliveries

Coronavirus Update

For the next wee while, there will be one area where we shall have to make to make some changes to how we work, and that is our approach to customer returns. From this point on we can not accept any returns to our head office address, which means all warranty returns for exchange, refund or repair are temporarily suspended until further notice.

We’ll do our utmost to diagnose and troubleshoot problems remotely and ask for your assistance in providing photographs or videos to help to do so. This will ensure that where required we can continue to issue replacements.

Any 14 day returns (due to a change of mind etc) will be authorised as normal, but please allow up to an additional week for these to be processed.

None of this affects your statutory rights, or our 14 day no quibble returns policy, but we ask customers to be patient while we do our best to process things as quickly as possible. Once the current lockdown period ends and we are able to return to the office and handle returns, we’ll be happy to pick up any outstanding cases.

14 day Money Back Guarantee and Warranty

More information on our returns policy