14 Day Money Back Guarantee

We stand by our products and hope you'll love them as much as we do. However, if you're unsatisfied for any reason, we offer a '14 Day Money Back Guarantee'. You can return the product within 14 days of purchase for a refund. 

To initiate a return within 14 days, please contact our Customer Service team. They will provide a link to our returns slip. Complete the form to get a QR code, which allows you to return the item free of charge at the post office via a Royal Mail tracked 48-hour service. 

Non-refundable Items

  • Opened bottles of e-liquid, packs of cartomisers, or any packs of coils due to health and safety reasons. 

  • We accept returns of unopened bottles of e-liquid and packs of cartomisers and coils if notified within 14 days of purchase. 

  • Used tanks are non-returnable.

All products must be returned undamaged and in their original packaging. Always contact us before returning any items to prevent delays in processing your refund. 

How to return an item

  1. Contact us within 14 days of purchase.
  2. Complete the returns form sent via a link. The returns form link will be supplied by our Customer Service team.
  3. Returns must only be sent back to this address - JAC Vapour, Sypsies House, Sypsies Farm, Crail, KY10 3XA, United Kingdom
  4. Secure proof of postage from the Post Office. You are responsible for the item until we receive it.
  5. Once received, we will inspect the contents and process your refund, typically within 5 working days. Delays can occur during peak times.

If you have any issues with our products, don't hesitate to reach out. For more details, visit our Warranty page. 

Always obtain a returns form before sending back a product. JAC Vapour isn't liable for, and won't compensate for, any items returned without prior notice. Always get proof of postage for your records.