14 Day Money Back Guarantee
We stand by our products and hope you'll love them as much as we do. However, if you're unsatisfied for any reason, we offer a '14 Day Money Back Guarantee'. You can return the product within 14 days of purchase for a refund.
To initiate a return within 14 days, please contact our Customer Service team. They will provide a link to our returns slip. Complete the form to get a QR code, which allows you to return the item free of charge at the post office via a Royal Mail tracked 48-hour service.
Opened bottles of e-liquid, packs of cartomisers, or any packs of coils due to health and safety reasons.
We accept returns of unopened bottles of e-liquid and packs of cartomisers and coils if notified within 14 days of purchase.
Used tanks are non-returnable.
All products must be returned undamaged and in their original packaging. Always contact us before returning any items to prevent delays in processing your refund.
How to return an item
- Contact us within 14 days of purchase.
- Complete the returns form sent via a link. The returns form link will be supplied by our Customer Service team.
- Returns must only be sent back to this address - JAC Vapour, Sypsies House, Sypsies Farm, Crail, KY10 3XA, United Kingdom
- Secure proof of postage from the Post Office. You are responsible for the item until we receive it.
- Once received, we will inspect the contents and process your refund, typically within 5 working days. Delays can occur during peak times.
If you have any issues with our products, don't hesitate to reach out. For more details, visit our Warranty page.
Always obtain a returns form before sending back a product. JAC Vapour isn't liable for, and won't compensate for, any items returned without prior notice. Always get proof of postage for your records.