Returns

14 Day Money Back Guarantee

We love our products and think you will too. But, if you don’t, no worries! All of our products are sold with our '14 Day Money Back Guarantee' so, should you decide they're not for you, you’re welcome to return the product to us within 14 days of purchase for a refund.

  • The return of opened bottles of e-liquid, packs of cartomisers or any packs of coils cannot be accepted for health and safety reasons.
  • We are happy to accept the return of unopened bottles of e-liquid and packs of cartomisers and coils provided we are notified within 7 days of purchase of your intention to return.
  • We cannot accept the return of used tanks.

If you do wish to return a purchase within 14 days, please contact our Customer Service team who will provide you with a link to a returns slip. All you have to do is fill the form in and it will provide you with a QR code which you can use at the post office to return your item free of charge. This is on a Royal Mail tracked 48 hour service.

For a limited time Royal Mail are also offering a collection service for your items free of charge.

Products returned in this way must be sent back in an undamaged condition with the original packaging intact. 

Please do not return any product without contacting us first, as this may result in a delay in your refund being processed.

How to return an item

  1. Contact us within 14 days of purchase.
  2. Complete the returns form sent via a link. The returns form link will be supplied by our Customer Service team.
  3. Returns must only be sent back to this address - JAC Vapour, Sypsies House, Sypsies Farm, Crail, KY10 3XA, United Kingdom
  4. Obtain proof of postage from the Post Office. You are responsible for the item until we receive it.
  5. Upon receipt, we shall check the contents and then issue a refund. Returns normally are processed within 5 working of receipt, though delays are possible during busier periods.

On the other hand, if you’re loving our products but something isn’t working right, we’re here to help! All of our electronic cigarettes are guaranteed for at least 42 days, so please see our Warranty page for more information.