Delivery Information

Delivery Information

UK DELIVERY

JAC Vapour do not take any responsibility for incorrect addresses supplied by customers.

Please note, orders placed after 1pm on Friday will ship on the following Monday. We try to ship everything ordered before 1pm on the same day, however this is not always guaranteed, particularly during busier periods.

Orders over £50 in value (once all discounts have been applied) for delivery within the UK are eligible for free shipping. These are normally shipped on a 72hrs service and are packed within 24hrs, but please allow up to 5-10 working days for this service. If delivery is required urgently please upgrade to one of the tracked services.


Popular Tracked (3 to 5 working days)

Tracking numbers for our Popular Tracked service will be emailed to you when your order has been dispatched. In most cases orders arrive within 3-5 working days from purchase. Occasionally, there may be delays out of our control and a package will not be considered lost until 7 working days have passed (when using this tracked service). If delivery is urgent, please use the rapid option which is guaranteed to arrive within 2 working days from purchase (this may not be available at certain times of the year, such as Christmas).


Rapid Tracked (1 to 2 working days)

Proof of postage or a tracking number can be supplied on request by contacting our customer support team. The order will be packed within 24hrs and ship for delivery the following working day. and is guaranteed to arrive within 2 working days of ordering. In some cases orders placed before 1pm will ship the same day and arrive the next day. Occasionally, however, orders may not be shipped until the following day, for delivery the next again working day.

If ordering on a Friday, orders shipped using this service are guaranteed to arrive by Tuesday of the following week, but will normally arrive Saturday or Monday (this is not guaranteed though). If it is a particularly urgent delivery, please contact our customer support department after making the order and we'll make sure it goes on same day shipping (if we are notified before 1pm).

Please note orders placed after 1pm on Friday will ship the following Monday.


Standard NonTracked (3-5 Working Days)

This service is a cheap alternative to tracked and is available on small orders. In most cases orders arrive within 5 working days from purchase. Occasionally, there may be delays out of our control and a package will not be considered lost until 14 working days have passed. If delivery is urgent, please use one of the other tracked options.


Definition of Working Days

Please note that working days are considered as Monday – Friday, excluding Bank Holidays. As JAC Vapour is based in Scotland, we may be subject to different Bank Holidays to the rest of the UK and this may affect dispatch times.


INTERNATIONAL DELIVERY

JAC Vapour do not take any responsibility for incorrect addresses supplied by customers.

Please note: We are unable to ship orders to freight/packing stations or PO boxes. Deliveries will require a signature and parcels cannot be shipped to an address where no signature can be supplied.

Orders over €80 in value (once all discounts or gold points have been applied) for delivery within the EU are eligible for free shipping.

Orders over $150 in value (once all discounts or gold points have been applied) for delivery within the USA are eligible for free shipping.

Orders over £80 in value (once all discounts or gold points have been applied) for delivery to the rest of the world are eligible for free shipping.

All international deliveries are posted via Royal Mail Airmail (EU 5-10 working days and US 7-15 working days). The minimum delivery charge is £5.80 (0 - 700 grams). All international deliveries must be signed for upon delivery and a tracking code can be provided. We are not responsible for any delivery delay by the destination country's Customs or border controls. Most deliveries to European countries take 3-5 to days, but can take 10-15 days depending on the countries postal service. An item will not be considered lost until 15 working days after dispatch.

Once a package has left the UK and been handed to the destination country's national post we can no longer track it. Depending on the country's postal service you are normally able to track it in the destination using that country's national post tracking service. If your package is showing as having been handed to your national post, then you need to contact them directly if you require further information.

Some countries do not allow the sale of e-cigarettes or the import of e-cigarettes containing nicotine. If ordering from one of these countries please check you are aware of the local regulations, as your shipment could be confiscated by Customs if they do not allow the import of some of the products you may have ordered.

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