Delivery Information

Delivery Information

UK DELIVERY

JAC Vapour do not take any responsibility for incorrect addresses supplied by customers. Please check the address on your order confirmation and, if it’s incorrect, contact our customer service team as soon as possible so that we can get it corrected before your order ships.

Please note, orders placed after 1pm on Friday will ship on the following Monday. We aim to ship everything ordered before 1pm on the same day, however this is not always guaranteed, particularly during busier periods.

Free Shipping

Orders over £40 in value (once all discounts have been applied) for delivery within the UK are eligible for free shipping. The order will be packed within 24hrs and ship for delivery within 2 - 3 working days. A tracking number will be emailed to you in your shipping confirmation email.

If ordering on a Friday, orders shipped using this service will normally arrive by Tuesday of the following week, but may arrive Saturday or Monday. Orders placed after 1pm on Friday will ship the following Monday.

Rapid Tracked (1 to 2 working days)

Tracking numbers for our Rapid Tracked service will be emailed to you in your shipping confirmation email. The order will be packed within 24hrs and ship for delivery the following working day, guaranteed to arrive within 2 working days of dispatch. In most cases orders placed before 1pm will ship the same day and arrive the next day. If it is a particularly urgent delivery, please contact our customer support department after making the order and we'll make sure it is shipped the same day (if we are notified before 1pm).

If ordering on a Friday, orders shipped using this service are guaranteed to arrive by Tuesday of the following week, but will normally arrive Saturday or Monday (this isn’t guaranteed though) and orders placed after 1pm on Friday will ship the following Monday.

Royal Mail 48 Confirmed Delivery (2 to 3 working days)

Tracking numbers for our Royal Mail 48 service will be emailed to you in your shipping confirmation email. In most cases orders arrive within 2 working days from dispatch. Occasionally, there may be delays outside of our control, and we will consider a package lost when 7 working days have passed (when using this tracked service). If you need your order urgently, please use our Rapid Tracked option which is guaranteed to arrive within 2 working days from purchase (this may not be available at certain times of the year, such as Christmas).

Royal Mail 1st Class (1-2 working days, Non-tracked)

A cheaper, non-tracked service which is available on smaller orders. Delivery will usually take between 1-2 working days.

Royal Mail 2nd Class (2-3 working days, Non-tracked)

A cheaper, non-tracked service which is available on smaller orders. Delivery will usually take between 2-3 working days.

Definition of Working Days

Please note that working days are considered as Monday – Friday, excluding Bank Holidays. As JAC Vapour is based in Scotland, we can be subject to different Bank Holidays to the rest of the UK and this may affect dispatch times.

Rates

Periodically, postage rates may change as a result of carriers (i.e. Royal Mail) increasing their prices. 

Order Statuses

  • Authorised - We've received your order and it will be processed shortly. 
  • Packing - Your order is currently being picked and processed.
  • Complete - Your order has been completed and is ready for dispatch.
  • On Hold -  You have placed a pre-order for an item which isn't currently available, or there may be a problem with your order (we'll be in touch if that's the case).

 

INTERNATIONAL DELIVERY

JAC Vapour do not take any responsibility for incorrect addresses supplied by customers. Please check the address on your order confirmation and, if it’s incorrect, contact our customer services as soon as possible so that we can get it corrected before your order ships.

Unfortunately we’re unable to ship orders to freight/packing stations or PO boxes. Deliveries will require a signature and parcels can’t be shipped to an address where no signature can be supplied.

Orders over £75 in value (once all discounts or gold points have been applied) for delivery within the EU are eligible for free shipping.

Orders over £120 in value (once all discounts or gold points have been applied) for delivery within the USA are eligible for free shipping.

Orders over £150 in value (once all discounts or gold points have been applied) for delivery to the rest of the world are eligible for free shipping.

We are not responsible for any delivery delay by the destination country's Customs or border controls. Most deliveries to European countries take 3-5 to days, but can take 10-15 days depending on your country’s postal service. An item will not be considered lost until 15 working days after dispatch.

Once a package has left the UK and been handed to the destination country's national post we may not be able to track it further. Depending on the country's postal service you may be able to use that country's national post tracking service instead. If your package is showing as having been handed to your national post, then you need to contact them directly if you need any further information.

Some countries don’t allow the sale of e-cigarettes or the import of e-cigarettes containing nicotine. If you’re ordering from one of these countries please check you are aware of the local regulations, as your shipment could be confiscated by Customs if they don’t allow the import of some of the products you’ve ordered.