Delivery
Free UK Delivery on Orders Over £40
Spend £40 or more to unlock Free Royal Mail Tracked 48 Delivery. (Total must be £40 after any discounts).
UK Delivery
Orders placed before 14:00 Monday-Friday typically ship the same day; with exceptions during busy periods or due to specific order requirements.
| Service | Delivery Window | Delivery Cost |
|---|---|---|
| Orders over £40 (Tracked 48) | 2 - 3 Business Days | Free |
| 2nd Class (Untracked) | 2 - 3 Business Days | £1.49 |
| 1st Class (Untracked) | 1 - 2 Business Days | £1.99 |
| Tracked 48 | 2 - 3 Business Days | £3.99 |
| Tracked 24 | 1 - 2 Business Days | £4.99 |
| DPD Express | Next Working Day* | £4.99 |
Delivery Information
- Orders placed before 14:00 Monday-Friday typically ship the same day; exceptions during busy periods.
- Business Days: Monday - Friday (excluding Bank Holidays).
- Please be aware that there may be some delivery delays during busy periods.
- For urgent deliveries, contact our support team before placing your order.
- Rates may change periodically based on carrier fees.
- JAC Vapour is not responsible for postal network delays.
Age Verification
To comply with legal age requirements for purchasing vaping products, all JAC Vapour customers must verify their age upon delivery. This process is conducted by Royal Mail and DPD using the Challenge 25 approach.
Required ID for Verification
Please be ready to show one of the following valid, in-date IDs if asked by your delivery driver:
- Passport
- Photocard Driving Licence
- ID card for Foreign Nationals
- Military ID
- Police Warrant Card
- Royal Mail Employee ID
- NHS or senior citizen bus pass
Why It's Important
This step ensures that vaping products are sold responsibly and legally to individuals 18 years or older. Your understanding and cooperation are greatly appreciated. For any questions, feel free to contact our customer service.
Late Deliveries & Loss
If you have an order that is taking longer than expected, these please follow these steps. Please be aware that JAC Vapour is not responsible for any postal network delays.
- Ensure address accuracy on order confirmation.
- Check tracking information for attempted deliveries on tracked services.
- Contact us for missing parcels; Royal Mail requires 10 working days post-expected delivery for loss claims.
- JAC Vapour is not responsible for postal network delays.
International Delivery
- Shipments are primarily through Royal Mail, with service type based on location. Not all countries are serviced.
- Lithium-ion batteries require specialist couriers due to aviation rules.
- Ensure accuracy of the shipping address; JAC Vapour isn't responsible for mistakes.
- No shipments to freight stations, PO boxes, or locations where signatures can't be obtained.
- Returned Packages: If returned, refunds (minus postage) will be processed in 1-3 business days.
- Import Duties: Orders exclude VAT. We don't cover import duties or customs taxes. Customers should research their region's import rules.
- For returns, contact our service team within 14 days. More details on our Returns page.
- Important: Be aware of your territory’s vaping goods legislation. JAC Vapour isn't liable for customs-rejected goods or the associated return shipping costs. If items are confiscated by customs, no refund will be provided.
Returned International Packages
If an international order is returned to us, our customer service team will contact you as soon as possible to process a refund for your order, minus any postage costs. Refunds take around 1-3 business days to show in your account.
JAC Vapour do not take any responsibility for incorrect addresses supplied by customers. Please check the address on your order confirmation and, if it’s incorrect, contact our customer service team as soon as possible so that we can get it corrected before your order ships.
