Only lasts a month or two - by Ollie, 30 November 2017
Really poorly built product. I have been vaping for many years and absolutely love jac vapour, but these chargers WILL break after about a month or so. I used to use the leadless charger which was brilliant, the one of those I still have is still going strong after about 2 years of use. But these ones, with the lead, sometimes the lead comes loose and will only charge when held in one position, sometimes it blows and goes completely dead, the strangest fault is one where it appears to be charging reliability but will take about 3 days to complete a single recharge.
A couple of months ago I contacted Jac about the problems I have been having. Initially I was fobbed off with a lot of patronising bollocks about cleaning them. Jac, I have been vaping and using your products for years, of course I cleaned them before making the effort to contact you. Eventually they were pretty good about it and sent replacements for the 3 (yes, 3!) chargers I ordered in the preceding 6 months, (one charger every 2 months). Not the first 3 I had that I stopped working by the way, in total I have owned 8 of these chargers, not a single one still working. NOT ONE.
Each of those 3 has succumbed to the same problems described above. What was wrong with the old chargers? Theres nothing special about the way I'm using them. I use a variety of chargers (batteries, laptops, wall plugs, car adaptors). I'm not using them outdoors or hanging weights off them. Its all perfectly normal usage, but the same problems, over and over and over again..................JAC Vapour Ltd: This is manual 4.2v charger, some of the problems you are describing sound like potentially you are charging automatic batteries (whihc require 5v). However others, like the lead coming apart in a month or so is unusual, these chargers carry a 6 month warranty and we don't see many issues with them across other users. So I really can't understand why yours are failing so regularly. I will get CS to contact you again, they can replace any faulty ones and we'll get malfunctioning ones back and get the engineering dept to look over them and see what the issue is, as whatever is happening only appears to be being reported by yourself. ONe other thing, are you using the same usb charging wall plug all the time, or the same port on a computer or something, that is consistent taht maybe the chargers don't like. I'll get CS to check the spec of what you are using to connect the charger to, that way engineering can try and replicate the issue. Sorry for the inconvenience.
Excellent Customer Service - by lucinda, 29 December 2016
I stupidly ordered this charger by mistake. Jac let me exchange it for the correct charger replying very quickly to my email.
Infuriating things! - by Nic, 21 July 2016
I have only ever left really positive reviews for JAC as on the whole I think they are brilliant, but these chargers really drive me mad. None of mine have ever lasted more than a month or so. I have three right in front of me here that a precariously balanced in various positions just to get the connection just right to charge as there is obviously a faulty wire somewhere. I think I've had two over the time that haven't done this, but the rest... Drives me mad as I am so careful not to pull them about and I look after them, but to no avail. .....................JAC Vapour ltd: I am sorry you are having these sort of issues, but this isn't normal, something else must be going on. Do you always charge using the same plug or socket, have you tried variations, and does this have an effect. Are the batteries new, and does it happen with all batteries. The chargers are a relatively cheap bit of kit, but not to the extent they fail in a month, I used the 510 kit for 6 months and never had an issue. I did check back through your orders I can only see 2 chargers for the Vgo2 auto bought in the last year, I cannot see your full history (past a year) and you may be buying chargers on another account, but I do see you are using the VGo2 auto range and this requires a 5v charger and not this 4.2v volt charger so please check and make sure they are correct as well. The chargers do have a 6 month warranty so can be replaced free of charge if there is an issue.
Ok - by Will, 21 January 2016
Works ok but the plastic casing came apart on second use so I had too flu back together, not a big issue really..... JAC Vapour Ltd: All chargers have a 6 month warranty so contact support and they will send you another free of charge.
poor chargers - by Dennis, 19 November 2015
I have been using jac series 510 for a few months now and havebeen really pleased with the performance however I am now on my third charger and that has just packed up really annoying it's a shame because product is otherwise good but might have to go back to using socialites they are not as good as jac but at least you can charge them.... JAC Vapour: Chargers are covered by a 6 month warranty, please contact customer service, as they will get this sorted and if not replaced for free, however going through a charger a month is odd, so I would suggest their is another issue, again Customer service will help if you contact them.
510 charger - by Janice, 12 June 2015
I prefer the longer lead version
just right - by Norman, 31 March 2015
The perfect charger for the car and home even better if you have the plug sockets that can take USB chargers, had a problem with my charger got in touch with JAC and they sorted it customer service is first class at JAC
Great! - by M, 22 December 2014
Love this. Tiny, incredibly portable, and very handy for charging in the car. Much better than a clunky case.
The version with the lead is useful for when you need a bit more space to tuck the battery away when charging.
Reliable - by David, 9 November 2014
Great little charger with a light to let you know When Tour batteri is fully charged.
JAC more reliable - by Ronny, 2 September 2014
I have been having issues with an online company sending me chargers that worked initially but soon failed. I have gotten 3 chargers from 3 high street vape retailers, all gave me problems. Chargers are an essential product for a vaper. JAC chargers have always worked perfectly for me.
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