For the next wee while, there will be one area where we shall have to make to make some changes to how we work, and that is our approach to customer returns. From this point on we can not accept any returns to our head office address, which means all warranty returns for exchange, refund or repair are temporarily suspended until further notice.
We’ll do our utmost to diagnose and troubleshoot problems remotely and ask for your assistance in providing photographs or videos to help to do so. This will ensure that where required we can continue to issue replacements.
Any 14 day returns (due to a change of mind etc) will be authorised as normal, but please allow up to an additional week for these to be processed.
None of this affects your statutory rights, or our 14 day no quibble returns policy, but we ask customers to be patient while we do our best to process things as quickly as possible. Once the current lockdown period ends and we are able to return to the office and handle returns, we’ll be happy to pick up any outstanding cases.
14 day Money Back Guarantee and Warranty
More information on our returns policy