14 Day Money Back Guarantee
All of our products are sold with our '14 Day No Quibble Money Back Guarantee' should you decide they're not for you. This guarantee excludes opened packs of cartomisers and bottles of e-liquid due to their disposable nature.
We take great care to provide products of the highest quality but, if you are not happy, you are welcome to return the product to us within 14 days of purchase for a refund.
You must notify us within 14 days of purchase that you will be returning the item.
Should you wish to do so, please contact us and our sales team will provide you with a returns form to include with the item.
Products returned in this way must be sent back in an undamaged condition with the original packaging intact. No more than 2 cartomisers should be used from a starter kit, if you are to receive a full refund. Items returned in this way are at the customer's cost.
Note: Carts other than those included with a starter kit purchase must be returned in their fully intact blister packs, with no damage to the foil seal, before a refund can be issued.
Any hardware (batteries, chargers etc) that is returned must be free from surface damage.
For health and safety reasons, e-liquid cannot be returned under any circumstances.
Please do not return any product without contacting us first. Items returned without a returns form may be subject to a delay in being processed.
How to return an item
- Contact us within 14 days of purchase.
- Include the returns form with your package (the address and the form will be supplied by our staff).
- Obtain proof of postage or send the item recorded delivery, You are responsible for the item until we receive it.
- Upon receipt, we shall check the contents and then issue a refund. Returns normally are processed within 5 working of receipt, though delays are possible during busier periods.
We guarantee all of our batteries and chargers for a minimum of 42 days.
- V3i batteries – 42 days
- Vgo2 / JAC 510 – 60 days
- SERIES-S / SERIES-E - 6 months
- USB chargers/Portable Charging Case (PCC) – 4 months
- SERIES-B Tilt - 12 months
- IMR High Drain batteries - 4 months
Please note: Should any product be received 'Dead on Arrival' (DOA) we request that you contact customer service immediately. This is especially important for disposable items such as tanks, cartomisers and coils, as these cannot be covered under warranty due to their disposable nature.
Items which are received DOA will be replaced immediately, once relevant troubleshooting has been carried out.
We offer a no-quibble 14 day returns policy, so if an item malfunctions within this time period we shall send out a replacement immediately, or issue a full refund upon the item’s return. If, however, a malfunction takes place out with the first 14 days from the date of purchase (but still within the stated warranty period), the item must be returned for assessment prior to any replacement being issued.
Our customer service team are able to troubleshoot most issues via email, and get your kit working again very quickly.
Even if your item is outside of its stated warranty period, please contact us should it develop a fault. We can supply troubleshooting steps which more than often help to resolve the issue.
The warranty does not cover free returns postage for items shipped back to us from outside of the UK.
From time to time, products may be listed in the Sale section of the store.
Products may be put on sale for a number of reasons, for instance e-liquid may be listed in the Sale section if it is approaching its stated 'Use By' date. E-liquid has a very long shelf-life, however, and these bottles will still be suitable to use for several months past this 'Use By' date.
Such bottles may be made available at a substantial discount to reflect this. Please ensure that you are comfortable with the above before placing your order.
Hardware (batteries, tanks etc) may be put on sale if the stock is being replaced by an updated or revised version, or if it is being discontinued.
PLEASE NOTE: Sale items are not covered by warranty, and may not be returned for any reason other than failing within 14 days of receipt (Dead on Arrival). E-liquids in the SALE are non-returnable.