Returns

14 Day Money Back Guarantee

We love our products and think you will too. But, if you don’t, no worries! All of our products are sold with our '14 Day No Quibble Money Back Guarantee' so, should you decide they're not for you, you’re welcome to return the product to us within 14 days of purchase for a refund.

 This guarantee excludes opened packs of cartomizers and bottles of e-liquid due to their disposable nature, and you do need to notify us within 14 days of purchase that you want to return the item.

If you do wish to return a purchase within 14 days, please contact us and our Customer Service team will provide you with a returns form to include in your package. This helps us process your return quickly, so do fill it in completely.

Products returned in this way must be sent back in an undamaged condition with the original packaging intact. No more than 2 cartomisers should be used from a starter kit, if you are to receive a full refund. Items returned in this way are at the customer's cost.

Note: Carts other than those included with a starter kit purchase must be returned in their fully intact blister packs, with no damage to the foil seal, before a refund can be issued.

For health and safety reasons, e-liquid cannot be returned under any circumstances.

Please do not return any product without contacting us first, as this may result in a delay in your refund being processed.

How to return an item

  1. Contact us within 14 days of purchase.
  2. Complete the returns form and include it with your package.  The returns form and our returns address will be supplied by our Customer Service team.
  3. Obtain proof of postage or send the item recorded delivery, You are responsible for the item until we receive it.
  4. Upon receipt, we shall check the contents and then issue a refund. Returns normally are processed within 5 working of receipt, though delays are possible during busier periods.

On the other hand, if you’re loving our products but something isn’t working right, we’re here to help! All of our devices are guaranteed for at least 42 days, so please see our Warranty page for more information.