Customer Support Area
Welcome to our customer care and support area.
We have collected together all of our our product information, help and troubleshooting guides as well as information about deliveries, returns, rewards, our affiliate scheme and more.
Need help or guidance on a specific product you've ordered or wish to order?
Find the answer to the most frequently asked questions about e-cigarettes, a great start point!
Not happy with your order? Returning it to us is simple.
Speak to one of our team of experts
Earn points every time you shop or interact on our site.
More on the warranty and guarantees we give on our products.
Details about payment security for the various different services we use to collect customers payments.
Find out more about how we are doing our bit for the environment. We are fully WEEE compliant.
Become an affiliate.